8,000 Open Tabs, Streaming Pennies, and the Force Multiplier of Trust

On the lighter side

“I have too many. I have way too, way too many open tabs. In fact, I have so many open tabs, I have an extension built into my browser to manage the open tabs, but all it does is it just puts the problem off until another time. So I just store them in this thing in the vain expectation that at some point I’ll come back and look at them. And of course, I never do. And now my Open Tabs extension is, I don’t know, about 8,000 and counting.” — Nathan Wrigley, Episode 702

Tips, insights and commentary

“The idea was, well, you load up your virtual card with bitcoin, you stream satoshis, and here’s the thing, as you’re listening to that podcast, you’re streaming little sats or pennies. I’m giving Derek pennies as I’m listening to his podcast because I like him so much. And in theory, it’s how I want my cable bill to work. As I’m using it for the things I like, I can move the meter up and I can give him more money as I listen to it or I can just, one off, send it to him.” —Matt Medeiros, Episode 746

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“If you create a culture that is learning friendly, where people are allowed to do mistakes, where they do not need to be afraid of the mistakes they made, then we are going to have a future where accessibility is something we all can achieve. But if we are going to have those hard cuts… people are afraid to do something because they will be afraid of getting… I’m not going to say the word because I do not know how kids friendly it should be.” —Nina Jameson, Episode 711

The Value of True Partnership

“Impact is leverage. Leverage should make an agency owner’s life easier, should remove their friction. It should remove decision fatigue. It should help them sell with confidence. It should strengthen their delivery and protect their margins. That’s the table stakes for any partner an agency chooses to work with. The partnership should help an agency delight their customers. It should be a force multiplier. Deep, deep trust is important in partnerships. It’s something that raises the standard on both sides. So, when I’m building here, I’m not thinking perks, not tiers, not surface alignment, but this focus on collaboration, a focus on what the outcome of that relationship is.” —Zach Stepek, Episode 726